Shipping policy
Shipping Policy
Thank you for shopping with Aurellane. This Shipping Policy explains our order processing, estimated delivery times and other important information regarding the delivery of your order.
Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Business days generally exclude weekends and applicable public holidays.
Once your order has been processed and dispatched, you may receive a shipping confirmation email containing tracking information where available.
Estimated Delivery Time
Our estimated delivery timeframe is:
8–16 business days after dispatch.
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Delivery times may vary depending on the destination, carrier operations, customs procedures, public holidays, severe weather, periods of high demand or other circumstances outside our reasonable control.
International Fulfilment
Aurellane works with third-party suppliers, fulfilment partners and logistics providers.
Some products may be dispatched directly from fulfilment facilities located outside the United Kingdom, including China and other international locations.
As a result, items within the same order may occasionally be dispatched separately and arrive in different packages or on different dates.
Tracking Your Order
Where tracking is available, tracking information will normally be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery information, please contact us as soon as possible at support@aurellane.com.
We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.
Delayed Orders
Occasional delays may occur due to circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact our Customer Support team so that we can review the available tracking and delivery information.
Lost or Damaged Parcels
If you believe your parcel has been lost during transit, or if your order arrives damaged, please contact us at support@aurellane.com with your order details.
For damaged items, we may request photographs of the product and packaging to help us assess the issue.
We will work with you to provide an appropriate solution in accordance with applicable consumer law.
Customs and Import Procedures
Internationally fulfilled orders may pass through customs or other import procedures before reaching their destination.
Where applicable, customs processing may affect delivery times.
Any duties, taxes or charges will be handled in accordance with the information presented during your purchase and applicable law. We will not impose undisclosed mandatory charges after checkout.
Free Delivery
Where our website advertises FREE DELIVERY ON ORDERS OVER £40, eligibility will be determined according to the order value and any conditions displayed on the website or at checkout.
Consumer Rights
Nothing in this Shipping Policy limits or excludes your statutory rights.
UK customers retain the protections available under applicable consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact Us
For questions regarding shipping or delivery, please contact:
Aurellane
Operator: Sumesh Pariyar
Email: support@aurellane.com
Phone: +61 410 406 773
Website: aurellanestore.com
Address: Unit 13, 11 Tanunda Drive, Rivervale WA 6103, Australia