Privacy policy

Privacy Policy

At Aurellane, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit or make a purchase from aurellanestore.com.

Information We Collect

When you visit our website, place an order, contact us or otherwise use our services, we may collect information including:

  • Your name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Payment-related information
  • Device and browser information
  • IP address
  • Website activity and interactions
  • Customer service communications

Payment information is generally processed securely by our authorised payment providers. We do not normally store complete payment card details ourselves.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments, refunds and returns
  • Communicate with you about your order
  • Provide customer support
  • Prevent fraud and protect our website
  • Improve our products, services and website
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law and according to your preferences

Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with hosting our store, processing transactions and providing the technology required to operate our website.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

Service Providers

We may share personal information where necessary with trusted third parties that help us operate our business, including:

  • Shopify
  • Payment processors
  • Fulfilment partners and suppliers
  • Shipping and logistics providers
  • Customer support providers
  • Analytics providers
  • Fraud prevention and security providers
  • Marketing and advertising platforms where enabled

We only share information where reasonably necessary for legitimate business purposes or where otherwise permitted or required by law.

International Data Transfers

Because Aurellane works with service providers, technology platforms, suppliers and logistics partners located in different countries, your personal information may be processed outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection law.

Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and, where applicable and permitted, support advertising and marketing.

Where required by law, non-essential cookies will be used subject to your consent.

You can also manage certain cookies through your browser settings.

Marketing and Advertising

Where enabled, we may use services provided by platforms such as Google, Meta or TikTok to measure advertising performance and deliver relevant marketing.

Where consent is legally required for these technologies, they will be used in accordance with your consent choices.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business records, resolving disputes and complying with legal obligations.

Your Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion in certain circumstances
  • Restrict or object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing relies on consent
  • Object to certain direct marketing activities

For customers in the United Kingdom, personal information is handled in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

You may also have the right to raise a concern with the Information Commissioner’s Office (ICO).

Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The latest version will be published on this website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Aurellane
Operator: Sumesh Pariyar
Email: support@aurellane.com
Phone: +61 410 406 773
Website: aurellanestore.com
Address: Unit 13, 11 Tanunda Drive, Rivervale WA 6103, Australia